In a recent case, the district consumer disputes redressal forum directed the postmaster, Manimajra Post Office to refund Rs 29,042 and pay compensation of Rs 20,000 for failing to safely deliver a parcel sent by the sector 37-based complainant through speed post. The forum was of the view that a departmental inquiry should be conducted to ascertain why the parcel reached its destination in a tempered state. In his complaint, Ripan Kumar alleged that he sent medicines worth Rs 29,042 to Critical Drugs Agency, Imphal, Manipur through speed post vide receipt dated June 4, 2015. T he parcel, he said, reached Imphal on June 12, 2015 in a tampered condition after which authorities at the Imphal post office sent a report to the agency. During checking, it was found that the medicines ordered were missing. Thereafter, the parcel was returned to Ripan with a letter saying it was open when received. In its reply, the post master admitted that the speed post article weighing 5,880 grams was bo...