While rendering relief to a woman who failed to procure back her gold ornaments from Muthoot Finance Pvt. Ltd., which were pledged while taking a loan, NCDRC directed the Finance Company to reimburse the woman with the current value of 52 grams gold pledged in 2003 with it. Earlier, in Year 2003, the complainant pledged 52 grams of gold for Rs 21,000 with the Paravoor branch of Muthoot Finance Pvt. Ltd. When she approached the concerned branch in April 2004 to take back the ornaments by paying the loan amount with interest, they refused, saying that the ornaments had been transferred to their head office by mistake. Thereafter, she left the town where she was then living and settled in Ernakulam. In May 2011, she approached the Finance Company again to redeem the ornaments pledged, but the said ornaments were not returned to her. Being aggrieved, she approached District Forum with a complaint. Before the Forum, Company contended that the complaint was barred by limitation...