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Failure to inform about rejection of loan application deficiency of service

The STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA,MUMBAI in Bank Of Baroda vs Mr. Jayprakash R. Kushwaha & Ors, has held that failure to inform an applicant about rejection of his loan application constitutes deficiency of service on the part of the Bank.

The Bench comprising Justice A.P. Bhangale (President) and Mr. D.R. Shirasao (Judicial Member) thereby confirmed the order of the Thane District Forum, awarding  Rs. 1 lakh as compensation and Rs. 10,000 as costs for deficiency in service.

“We are of the opinion that as and when Opposite Party Nos.1 and 2 had come to know that title of Opposite Party No.3 is not clear and letter of transfer of flat given to them by the complainant is false and fabricated it was incumbent on Opposite Party Nos.1 and 2 to inform this fact to the complainant… Under such circumstances, we are of the opinion that there was deficiency in service given by the Opposite Party. Nos.1 and 2 to the complainant and hence complainant is entitled to get
compensation from Opposite Party Nos.1 and 2 along with costs of litigation,” the Bench observed.

The Court was hearing an Appeal filed by Bank of Baroda, challenging a direction to pay compensation to one Mr. Jayprakash Kushwaha, for the Bank’s failure to inform him about the rejection of his loan application.

Mr. Kushwaha had approached the Bank for a housing loan, and had made the down payment for purchase of the flat on the assurance that the loan would be granted. The loan, however, did not materialize, even after the society had issued an NOC for the sale of the flat and had also transferred the share certificate to him.

On inquiry, he was told that his loan application file was missing. Mr. Kushwaha had then approached the Thane District Forum, seeking a direction to release the loan amount, as well as demanding compensation and costs.

The Bank had, before the State Commission, contended that the loan application was rejected because the society’s NOC was false and fabricated since it did not bear the signature of its President or Secretary. The Bank had, further, alleged that the seller did not have a clear title to sell the flat.

The District Forum had, however, ruled that there existed a deficiency in service on the part of the Bank, directing it to reconsider the loan application and intimate its decision within 30 days. The Bank had now challenged this decision before the State 1.5K Commission, refuting the claim of deficiency in service.

Upholding the decision of the District Forum, the State Commission, however, noted that in the absence of any dispute by the Society, the allegation about the society’s NOC being fabricated was not acceptable. It further ruled that the bank had a duty to communicate its decision along with the reason for rejection of the loan application, irrespective of the reason for such rejection. Failure to do so, it held, would amount to deficiency in service, for which the bank would be liable to pay compensation.


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